Search Results for “Customer Support”

Note:The search results only consists of blog posts.

Birds Of A Feather Flock Together To Give Great Customer Support With BirdSeed (Onboarding and Review)

In this video, I set up a new BirdSeed account, go through their onboarding, and take a quick look at how to set it up. I even get it on my website to show you how it works.

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You Won’t Have Any Phobia Using Xeno For Your Customer Support

In this video, I set up a new account and since there is so much inside this tool, I do my best to walk through as much as possible and show you how to get started. This is the kind of feature-rich tool that you just have to spend some time with to unlock everything.

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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5 Ways Customer Support Impacts Sales

Running a small business is difficult. That’s because the owners have to keep up with the competition, offer competitive prices, and ensure that all customers are happy. If a small business doesn’t do all of those […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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Episode 20: How to Select a Customer Support System (The 10 Things You Should Know)

Every business needs a customer support process and technology to back it up.  But depending on your specific needs, that technology will look dramatically different.  In this episode, I cover the 10 things you should know […]

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Whelp Onboarding and Review: All In One Support and Sales Communications

In this video, I set up a brand new Whelp account and step through all the features on the backend, including seeing what their chat set up looks like. I was impressed with the power present and the glimpses of features coming soon.

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Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.

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Episode 130: How To Best Use Canned Responses In Your Sales and Support Teams

In this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.

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Your Support Team Won’t Be In A Bind With HelpCrunch (Onboarding and Review)

In this video, I set up a new account and spend some time comparing the difference between their free account and their plan including email. There’s a lot to explore in HelpCrunch so this video gets a little longer than most.

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