Category Archive for ‘Podcast’

Episode 24: Bootstrap vs Venture Capital (Plus 8 Other Ways To Fund Your Business)

These days it seems like investors are tossing money at new businesses like water on fire, but the opposite is really true. It’s extremely hard and time-consuming to get investment capital to start a business and […]

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Episode 23: How a Tech Smart Boss Creates a Contingency Plan for Their Business

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst.  In this episode, I go over a 5 step plan that I use to build contingency plan in […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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Episode 21: Benefits of Running a Debt Free Business (And Tips On How To Get There)

Why do most businesses fail? Generally, they run out of cash and in the extreme case their debt gets so large they can no longer service it, so they are forced out of business.  In this […]

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Episode 20: How to Select a Customer Support System (The 10 Things You Should Know)

Every business needs a customer support process and technology to back it up.  But depending on your specific needs, that technology will look dramatically different.  In this episode, I cover the 10 things you should know […]

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Episode 19: The Good, The Bad, and The Ugly of Business Review Sites

Most buyers today check out review sites before making a purchase. But from the business perspective, there’s a good, bad, and ugly side to them. In this episode, I cover how you should deal with review […]

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Episode 18: 5 Keys to Creating a Customer Service Culture in Your Business (And Why You Should Do It)

Businesses that provide excellent Customer Service don’t do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to […]

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Episode 17: How to Put Your Social Media Content on AutoPilot (While Keeping The Human Touch)

Being present on social media doesn’t have to cost a lot of time or money. And it shouldn’t, especially if it’s not a driver of your business leads or revenue. In this episode, we cover how […]

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Episode 16: How to Deal with the Downtimes of Being an Entrepreneur (My 4-Step Process)

Contrary to media reports, not all entrepreneurs are raising insane amounts of capital and growing by leaps and bounds. In fact, for most, the downtimes of being an entrepreneur far exceed the good times. In this episode, […]

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Episode 15: 7 Ways You Can Use Twitter In Your Business

Twitter’s definitely not growing as fast as it used to, but the talk of twitter death may be a little premature.  For some businesses, it’s hard to see how twitter can help. In this episode, I […]

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