I’ve talked about the importance of website chat quite a bit on the podcast. Episode 22: Customer Support Tech Stack and waaaay back in Episode 1: How to Deliver Exceptional Customer Service the Tech Smart Boss Way
One website chat tool that we recommend is Drift and in this video, we walk you through the sign-up process and setup of Drift.
Of all the free chat tools out there we think Drift offers the most features and they are packed with powerful paid features that are affordable.
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