Resources, Tips, and How-To's for the D-I-Y Tech Smart Boss

How to Collect Customer Feedback Using Canny.io

The key to a successful company is solving customer problems (and doing it well). It’s not always the case that if you ask a customer what type of solution they need that you’ll get a good […]

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Episode 45: The Intersection of Business and Brand with Social and Political Speech (What Should A Tech Smart Boss Do?)

There used to be a saying that you should never mix business with politics. These days, however, that rule seems to have been thrown out of the window. In this episode, I discuss my thoughts on […]

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Tech Smart Boss Comparison of pCloud Business vs Dropbox Business

Cloud storage is a must for the Tech Smart Boss. Having a common area for your entire team to securely store files to collaborate and keep historical records is a must, and after using Box for […]

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Episode 44: Top 3 Ways You Can Implement SSL On Your Website (And Keep Your Brand Safe From Google Penalties)

Starting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]

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How I Used FieldBook To Set Up A Customer Referral Engine For My Business

One of the most powerful sales tools you have are positive referrals and testimonials by your existing customers. But one of the most challenging things in business is how to ask and collect feedback from your […]

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Episode 43: How to Pre-Market and Build an Email List Before You Even Have A Product

Everyone knows that build it and they will come doesn’t really work in today’s noisy business environment. The smart thing is to have an interested set of potential customers during your pre-launch so you can get […]

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Set up and Overview of the HubSpot CRM to HelpScout Integration

Both HubSpot CRM and HelpScout are part of our Tech Smart Boss Tech Stack so it only makes sense that the two have a tight integration. Thankfully, the guys at HelpScout made that happen. It only […]

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Episode 42: 4 Step Process for Delegating Time Consuming Tasks (Like a Tech Smart Boss)

How many times have you said, “I wish I could get this task off my plate but it’s easier to do it than teach someone else how to do it?”  If you routinely say that, then […]

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How to integrate Kayako with Slack (Advanced Zapier Tutorial)

We use Slack as the central hub for all our communications, so it’s critical that something like our Customer Support system is well integrated. HelpScout has an awesome Slack integration, but during our migration to Kayako, […]

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Getting Started with Vidello (Video Hosting and Marketing)

One of the best ways to break through the noise as a business is to use the power of video marketing. While we all love YouTube, there’s a lot of value to hosting your videos on […]

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