Resources, Tips, and How-To's for the D-I-Y Tech Smart Boss

Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.

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Hit The Social Media Easy Button With SocialHub (Onboarding and Review)

In this video, I set up a new SocialHub account and after a little troubleshooting, hook up a Facebook page and quickly set up a post. But as you will see in the video, SocialHub does a lot more than just Facebook.

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😍 This week’s Tech Smart Boss Cool Tech of the Week -> History Search

Check out all the best of the week in Issue 126 of the Tech Smart Boss Newsletter. As a Tech Smart Boss we spend a lot of time on the Internet. Whether it’s searching for new […]

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Episode 120: What Is A Kanban Board (And How Does A Tech Smart Boss Use Them)

In this episode, I go over what a Kanban board is, how to get the most from it, and go over a few technology solutions that can allow you to bring this project management capability to your entire team.

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Take Your Productivity to Infinity and Beyond With Infinity (Onboarding and Review)

In this video, I set up a new account and give Infinity a try. As you’ll see there is a lot to dig into and they start you out with a great sample environment to explore right out the gate.

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🚀 This week’s Tech Smart Boss Cool Tech of the Week -> Novocall

Check out all the best of the week in Issue 125 of the Tech Smart Boss Newsletter. This week, we are naming Novocall as our Cool Tech of the Week. We covered Novocall a few months […]

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Episode 119: 7 Types of Software Your Sales Team Needs In Their Tech Stack

In this episode, I discuss 7 categories of Tech Smart Boss tools that your sales team needs to be the best they can be. And we cover a lot of options, so be sure to check the show notes for all the product websites mentioned.

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Project Management For Your Entire Team Using Ora (Onboarding and Review)

In this video, I set up a new account and go through their onboarding process. Then I set up a task list and check out all the features.

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🔥 This week’s Tech Smart Boss Cool Tech of the Week -> Firefox Send

Check out all the best of the week in Issue 124 of the Tech Smart Boss Newsletter. I’ve talked on YouTube in the past about how I’m a big fan of the browser, Opera. I’ve also […]

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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