Resources, Tips, and How-To's for the D-I-Y Tech Smart Boss

Episode 25: Recap Show! (A Podcast Table of Contents for the First 24 Episodes)

Hard to believe this is the 25th episode of the Tech Smart Boss podcast. In this episode, I do a recap of the past episodes by category, so if you’re new to the show or if […]

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Episode 24: Bootstrap vs Venture Capital (Plus 8 Other Ways To Fund Your Business)

These days it seems like investors are tossing money at new businesses like water on fire, but the opposite is really true. It’s extremely hard and time-consuming to get investment capital to start a business and […]

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Episode 23: How a Tech Smart Boss Creates a Contingency Plan for Their Business

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst.  In this episode, I go over a 5 step plan that I use to build contingency plan in […]

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How I Used BriteVerify to Improve My Lead Quality

In this video, I walk through a setup that I did on my website to improve the quality of the leads I get from my website.   If you’re following a Content Marketing strategy, then you […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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Episode 21: Benefits of Running a Debt Free Business (And Tips On How To Get There)

Why do most businesses fail? Generally, they run out of cash and in the extreme case their debt gets so large they can no longer service it, so they are forced out of business.  In this […]

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Episode 20: How to Select a Customer Support System (The 10 Things You Should Know)

Every business needs a customer support process and technology to back it up.  But depending on your specific needs, that technology will look dramatically different.  In this episode, I cover the 10 things you should know […]

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Episode 19: The Good, The Bad, and The Ugly of Business Review Sites

Most buyers today check out review sites before making a purchase. But from the business perspective, there’s a good, bad, and ugly side to them. In this episode, I cover how you should deal with review […]

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Episode 18: 5 Keys to Creating a Customer Service Culture in Your Business (And Why You Should Do It)

Businesses that provide excellent Customer Service don’t do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to […]

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Episode 17: How to Put Your Social Media Content on AutoPilot (While Keeping The Human Touch)

Being present on social media doesn’t have to cost a lot of time or money. And it shouldn’t, especially if it’s not a driver of your business leads or revenue. In this episode, we cover how […]

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