Posts Tagged ‘HelpNinja’

Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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Solve Customer Requests With The Efficiency Of A Ninja Using HelpNinja

In this video, I walk through the interface of HelpNinja and point out a few of the features that I really like. HelpNinja checks off all the major features needed in a Customer Support system and has an exciting roadmap for what is to come.

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