Posts Tagged ‘HelpScout’

Episode 73: How to Set Up A Knowledge Base and Support Site For Your Business (The Tech Smart Boss Way)

Every business has customers (and potential customers) that have questions about your products and services.  Therefore it only makes sense that every business should have a knowledge base or support site on their website.  But many […]

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75 Pieces of Technology All Tech Smart Bosses Should Have In Their Business Tech Stack

Each week we name a software or service as our Tech Smart Boss Cool Tech of the Week in our newsletter.  Not because they pay us or to put in an affiliate link, but because I […]

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Episode 54: How To Make Slack the Hub of Communication for Your Tech Smart Business

I’ve talked about Slack a lot in past podcasts but I’ve never gone into detail why I use it, how I use it, and how it’s transformed my business.  And believe it or not, I was […]

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🚀 This week’s Tech Smart Boss Cool Tech of the Week -> HelpScout

Check out all the best of the week in Issue 58 of the Tech Smart Boss Newsletter. Since we focus so much on providing amazing customer support and service (check out Episode 18 of the podcast […]

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Episode 49: 9 Key Features You Need in Live Website Chat Software (And How To Best Benefit From It)

These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website.  In this episode, I give you a lot of chat tools to consider and […]

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Episode 44: Top 3 Ways You Can Implement SSL On Your Website (And Keep Your Brand Safe From Google Penalties)

Starting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]

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Set up and Overview of the HubSpot CRM to HelpScout Integration

Both HubSpot CRM and HelpScout are part of our Tech Smart Boss Tech Stack so it only makes sense that the two have a tight integration. Thankfully, the guys at HelpScout made that happen. It only […]

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Episode 42: 4 Step Process for Delegating Time Consuming Tasks (Like a Tech Smart Boss)

How many times have you said, “I wish I could get this task off my plate but it’s easier to do it than teach someone else how to do it?”  If you routinely say that, then […]

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Episode 40: The Negatives of Leveraging Cloud and SaaS Technology In Your Business

All I do is talk about the benefits and how you can grow your business better and faster using modern technology.  Well in this episode I’m going to flip the script and talk about the negatives […]

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How to Integrate HelpScout with BriteVerify to Fight Help Desk Spam

Do you get a lot of spam email into your help desk queues? If you advertise your support email addresses on your website (and even if you don’t really), you probably get bogus tickets sent to […]

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