Posts Tagged ‘HelpScout’

Episode 49: 9 Key Features You Need in Live Website Chat Software (And How To Best Benefit From It)

These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website.  In this episode, I give you a lot of chat tools to consider and […]

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Episode 44: Top 3 Ways You Can Implement SSL On Your Website (And Keep Your Brand Safe From Google Penalties)

Starting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]

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Set up and Overview of the HubSpot CRM to HelpScout Integration

Both HubSpot CRM and HelpScout are part of our Tech Smart Boss Tech Stack so it only makes sense that the two have a tight integration. Thankfully, the guys at HelpScout made that happen. It only […]

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Episode 42: 4 Step Process for Delegating Time Consuming Tasks (Like a Tech Smart Boss)

How many times have you said, “I wish I could get this task off my plate but it’s easier to do it than teach someone else how to do it?”  If you routinely say that, then […]

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Episode 40: The Negatives of Leveraging Cloud and SaaS Technology In Your Business

All I do is talk about the benefits and how you can grow your business better and faster using modern technology.  Well in this episode I’m going to flip the script and talk about the negatives […]

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How to Integrate HelpScout with BriteVerify to Fight Help Desk Spam

Do you get a lot of spam email into your help desk queues? If you advertise your support email addresses on your website (and even if you don’t really), you probably get bogus tickets sent to […]

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Episode 30: 7 Pieces of Tech You Need to Empower a Remote Workforce

Remote work is becoming the norm in business these days, but there is a right way and a wrong way to do it. In this episode, I discuss the pros and cons of having remote employees and […]

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Episode 24: Bootstrap vs Venture Capital (Plus 8 Other Ways To Fund Your Business)

These days it seems like investors are tossing money at new businesses like water on fire, but the opposite is really true. It’s extremely hard and time-consuming to get investment capital to start a business and […]

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Episode 23: How a Tech Smart Boss Creates a Contingency Plan for Their Business

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst.  In this episode, I go over a 5 step plan that I use to build contingency plan in […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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