Posts Tagged ‘HelpScout’

Episode 42: 4 Step Process for Delegating Time Consuming Tasks (Like a Tech Smart Boss)

How many times have you said, “I wish I could get this task off my plate but it’s easier to do it than teach someone else how to do it?”  If you routinely say that, then […]

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Episode 40: The Negatives of Leveraging Cloud and SaaS Technology In Your Business

All I do is talk about the benefits and how you can grow your business better and faster using modern technology.  Well in this episode I’m going to flip the script and talk about the negatives […]

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How to Integrate HelpScout with BriteVerify to Fight Help Desk Spam

Do you get a lot of spam email into your help desk queues? If you advertise your support email addresses on your website (and even if you don’t really), you probably get bogus tickets sent to […]

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Episode 30: 7 Pieces of Tech You Need to Empower a Remote Workforce

Remote work is becoming the norm in business these days, but there is a right way and a wrong way to do it. In this episode, I discuss the pros and cons of having remote employees and […]

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Episode 24: Bootstrap vs Venture Capital (Plus 8 Other Ways To Fund Your Business)

These days it seems like investors are tossing money at new businesses like water on fire, but the opposite is really true. It’s extremely hard and time-consuming to get investment capital to start a business and […]

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Episode 23: How a Tech Smart Boss Creates a Contingency Plan for Their Business

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst.  In this episode, I go over a 5 step plan that I use to build contingency plan in […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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Episode 8: Tech Smart Boss Tools to Stay Productive (When You’re Not In the Office)

So I had to get my car fixed and that meant a whole morning stuck at the dealership. I go over the tools that I use to get me productive and fully able to run my […]

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Episode 5: Top Apps for the Traveling Tech Smart Boss

I’ve been doing a lot of travel recently so in this episode I go over my favorite apps that keep you connected to your office and make traveling a little more enjoyable.   Topics Discussed (Time […]

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