Posts Tagged ‘HelpScout’

Episode 124: 10 Super Easy Ways To Convert More Leads From Your Content

In this episode, I go over 10 (really about 15) super simple methods to help users convert more often on your website content. And we discuss some of the technology you can use to make it happen.

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Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.

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Episode 100: Special 100th Episode; Listeners Ask Me Anything (Part 1)

For this episode, I decided to dedicate the 100th episode to answering listener questions. I took the questions received and picked the Top 10 (many an amalgamation of multiple similar type questions). In this episode, I made it through 5, so this is Part 1 of the Tech Smart Boss 100th Episode, Ask Me Anything.

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Episode 73: How to Set Up A Knowledge Base and Support Site For Your Business (The Tech Smart Boss Way)

Every business has customers (and potential customers) that have questions about your products and services.  Therefore it only makes sense that every business should have a knowledge base or support site on their website.  But many […]

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75 Pieces of Technology All Tech Smart Bosses Should Have In Their Business Tech Stack

Each week we name a software or service as our Tech Smart Boss Cool Tech of the Week in our newsletter.  Not because they pay us or to put in an affiliate link, but because I […]

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Episode 54: How To Make Slack the Hub of Communication for Your Tech Smart Business

I’ve talked about Slack a lot in past podcasts but I’ve never gone into detail why I use it, how I use it, and how it’s transformed my business.  And believe it or not, I was […]

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🔥 This week’s Tech Smart Boss Cool Tech of the Week -> HelpScout

Check out all the best of the week in Issue 58 of the Tech Smart Boss Newsletter. Since we focus so much on providing amazing customer support and service (check out Episode 18 of the podcast […]

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Episode 49: 9 Key Features You Need in Live Website Chat Software (And How To Best Benefit From It)

These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website.  In this episode, I give you a lot of chat tools to consider and […]

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Episode 44: Top 3 Ways You Can Implement SSL On Your Website (And Keep Your Brand Safe From Google Penalties)

Starting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]

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Set up and Overview of the HubSpot CRM to HelpScout Integration

Both HubSpot CRM and HelpScout are part of our Tech Smart Boss Tech Stack so it only makes sense that the two have a tight integration. Thankfully, the guys at HelpScout made that happen. It only […]

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