Posts Tagged ‘Intercom’

Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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Episode 107: How To Determine If Live Chat or Chatbots Are Best For Your Business

In this episode, I’ve going to go over the decision points you need to make to determine if live chat or chatbots are the way that your business should proceed.

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Episode 97: How To Get Started With Chatbots (The Tech Smart Boss Way)

In this episode, I cover what a chatbot is, the many business use cases that you can leverage chatbots for, and how to get started setting one up. Plus I give you a lot of technology choices, including my current favorite.

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Episode 73: How to Set Up A Knowledge Base and Support Site For Your Business (The Tech Smart Boss Way)

Every business has customers (and potential customers) that have questions about your products and services.  Therefore it only makes sense that every business should have a knowledge base or support site on their website.  But many […]

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Episode 49: 9 Key Features You Need in Live Website Chat Software (And How To Best Benefit From It)

These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website.  In this episode, I give you a lot of chat tools to consider and […]

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Episode 47: How to Leverage Lead and Customer Data Enrichment to Improve Your Small Business Marketing

In a couple of the last episodes, we talked about the importance of lead and customer segmentation, so that you can target people with the right message at the right stage. There are services out there […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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