Posts Tagged ‘Slack’

Episode 119: 7 Types of Software Your Sales Team Needs In Their Tech Stack

In this episode, I discuss 7 categories of Tech Smart Boss tools that your sales team needs to be the best they can be. And we cover a lot of options, so be sure to check the show notes for all the product websites mentioned.

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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Have Your Slack Team Stand To Attention, With Standuply (Onboarding and Review)

In this video, I set up a new Standuply account and walk through the features, even setting up a quick stand up meeting.

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Episode 111: The What and How of the 5 Whys Process (Root Cause Analysis)

In this episode, I break down the 5 whys process, what is it and how to use it.

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Episode 109: 6 Types of Bottom of the Funnel Content Your Business Should Have

In this episode, I go over 6 types of content you need to serve the needs of your bottom of the funnel leads. And with this content, you can take them from highly interested opportunities, into long lasting customers.

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Episode 107: How To Determine If Live Chat or Chatbots Are Best For Your Business

In this episode, I’ve going to go over the decision points you need to make to determine if live chat or chatbots are the way that your business should proceed.

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Task Management And Chat In The Same Place, It’s HeySpace (Onboarding and Review)

In this video, I set up a new account and do a little exploration of the features available in HeySpace.

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Episode 100: Special 100th Episode; Listeners Ask Me Anything (Part 1)

For this episode, I decided to dedicate the 100th episode to answering listener questions. I took the questions received and picked the Top 10 (many an amalgamation of multiple similar type questions). In this episode, I made it through 5, so this is Part 1 of the Tech Smart Boss 100th Episode, Ask Me Anything.

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Episode 99: How To Set Up A Business Continuity Plan For Your Remote Team

In this episode, I discuss why having a business continuity plan is important for your remote team and some tech and non-tech ways to ensure you always have your remote teams best interests and safety in mind.

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Collect Your Knowledge and More with Sligrid (Onboarding and Review)

Lots of new tools are coming out with new ideas for collecting, sharing, and collaborating on knowledge and this week’s video is one such tool, Sligrid. It has a “Slack-like” approach to channel and user collaboration and combines that with a lot of templates to help capture ideas, thoughts, and knowledge.

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