Posts Tagged ‘Slack’

How to integrate Kayako with Slack (Advanced Zapier Tutorial)

We use Slack as the central hub for all our communications, so it’s critical that something like our Customer Support system is well integrated. HelpScout has an awesome Slack integration, but during our migration to Kayako, […]

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Episode 41: How To Buy Software For Your Business (The Tech Smart Boss Way)

Most businesses stay in old, outdated business software way too long.  It gets comfortable, it gets too hard to replace, and in many cases, you just don’t spend the time to research what may work better for […]

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Episode 40: The Negatives of Leveraging Cloud and SaaS Technology In Your Business

All I do is talk about the benefits and how you can grow your business better and faster using modern technology.  Well in this episode I’m going to flip the script and talk about the negatives […]

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Episode 36: 9 Key Pieces of Tech You Need To Have a Lead Generating Website

In episode 35 we talked about the key things you needed on your website, in this episode we’re going to talk about the technology that can help you create and manage it affordably and like a Tech Smart […]

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Episode 30: 7 Pieces of Tech You Need to Empower a Remote Workforce

Remote work is becoming the norm in business these days, but there is a right way and a wrong way to do it. In this episode, I discuss the pros and cons of having remote employees and […]

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Episode 27: The SmallBiz Marketing Stack for a Tech Smart Boss

Leveraging technology to scale your brand is a key business strategy of a Tech Smart Boss. Marketing is an area where there is a lot of technology that is affordable, easy to use, and can help […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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Episode 21: Benefits of Running a Debt Free Business (And Tips On How To Get There)

Why do most businesses fail? Generally, they run out of cash and in the extreme case their debt gets so large they can no longer service it, so they are forced out of business.  In this […]

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Episode 18: 5 Keys to Creating a Customer Service Culture in Your Business (And Why You Should Do It)

Businesses that provide excellent Customer Service don’t do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to […]

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Episode 10: How to Set Limits on Technology (Like a Tech Smart Boss)

We love technology but if you’re not careful, technology can be a 24/7 distraction.  In this episode we cover 6 steps on how you can set limits on technology so you can reap the benefits but […]

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