Posts Tagged ‘ZenDesk’

Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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Episode 73: How to Set Up A Knowledge Base and Support Site For Your Business (The Tech Smart Boss Way)

Every business has customers (and potential customers) that have questions about your products and services.  Therefore it only makes sense that every business should have a knowledge base or support site on their website.  But many […]

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Episode 49: 9 Key Features You Need in Live Website Chat Software (And How To Best Benefit From It)

These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website.  In this episode, I give you a lot of chat tools to consider and […]

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Episode 8: Tech Smart Boss Tools to Stay Productive (When You’re Not In the Office)

So I had to get my car fixed and that meant a whole morning stuck at the dealership. I go over the tools that I use to get me productive and fully able to run my […]

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